National Grid Customers Who Had Outage for 72 Hrs.- Eligible for Food and Prescription Medication Spoilage– Apply-December 29 to January 10, 2023. You must have itemized list and proof of loss (take photos with cellphone). Small businesses affected can also file. This also applies to NYSEG customers.
Residential customers who experienced an outage lasting more than 72 consecutive hours due to a storm/incident will automatically receive a $25 bill credit for each subsequent 24-hour period of the outage and may be eligible for reimbursement due to food and/or prescription medication spoilage
To file a request virtually, click here and fill out the form. Alternatively, download the Food and Prescription Medication Spoilage Claim Form, fill it out and email it to foodloss@nationalgrid.com.
Customers can also file a claim over the phone by calling (315) 428-3370 or by mailing the above form to NY Food Spoilage Claims, 1125 Broadway, Albany, NY 12204.
The reimbursement requests must be filed within 14 days of the restoration of power
Additional standard homeowners policy might provide some coverage for food loss due to power outage or mechanical failure of refrigeration equipment- usually $500 or $1000.
